A technology operations support services company.

BUSINESS REQUIREMENT

A telecom outsourcer was seeking ISAE 3402 certification for both basic compliance and implementation within a six-month timeline. This certification encompassed control testing and document validation, and the company needed to adhere to 68 critical process areas while aligning documentation across 15 major categories. Unfortunately, SOC control templates were not readily available.

IDENTIFIED BUSINESS CHALLENGES

1. Developing a skilled team proficient in multiple technologies.

2. Addressing missing or incomplete documentation for legacy applications.

3. Navigating the complexities of multiple templates, tools, and a lack of fundamental policies and procedures.

4. Adapting to frequently changing scopes, requirements, and timelines.

5. Lack of Subject Matter Experts (SMEs) for structuring policies and procedures for SOC1 and SOC 2 reviews, resulting in inadequate evidence capture.

6. Managing the technical configuration of firewalls to maintain security for both remote and onsite options.

APPROACH AND SOLUTION DESIGN

Our approach focused on achieving compliance with ISAE 3402 SOC specifications and ensuring the timely fulfillment of requirements. We implemented the following solutions.

1. Automated policy and content management, extending down to transaction-level details.

2. Streamlined onboarding and contract management processes within the system, effectively managing contracts worth $800 million.

BUSINESS BENEFIT AND RESULT

The primary goals of this engagement were to validate critical employee details across regions.